16 July 2021
Bank branches were once a staple of neighborhoods across America. Now they are closing by the thousands.
Why it matters: Like the transformation of brick-and-mortar retail, bank branches are trying to evolve from places to buy stuff into places to have an experience.
Driving the news: Most basic banking transactions can easily be accomplished from the couch, leaving 3,400 U.S. branches shuttered over the past 12 months, according to S&P Global Market Intelligence.
- In a bid to stay relevant, enter the makeovers. The new locations are more like mass-market wealth management centers without the lux look and feel.
What's happening: These local hubs are morphing into centers for advice — on investments, mortgages, student loans or small business services. That means fewer tellers and more private meeting rooms.
Details: Coffee is big.
- Capital One rolled out Capital One Cafes, featuring Peet's Coffee shops and lounge areas. The cafe locations offer programs like free money coaching and financial wellness programs, says Shaun Rowley, senior director of Capital One Cafes.
- Chase Bank has a new "community center" model. These locations host community events, financial health workshops and small business pop-ups. Chase also has a partnership with Joe Coffee in one of its NYC spots.
The intrigue: Even without baristas, banks are changing.
- Citizens Bank has reduced its overall number of branches, and it's transforming about half the remaining locations to put a focus on advice "in the moments that matter," Bruce Van Saun, CEO of Citizens Financial Group, tells Axios.
Transcripts show George Floyd told police "I can't breathe" over 20 times
Section2Newly released transcripts of bodycam footage from the Minneapolis Police Department show that George Floyd told officers he could not breathe more than 20 times in the moments leading up to his death.
Why it matters: Floyd's killing sparked a national wave of Black Lives Matter protests and an ongoing reckoning over systemic racism in the United States. The transcripts "offer one the most thorough and dramatic accounts" before Floyd's death, The New York Times writes.
The state of play: The transcripts were released as former officer Thomas Lane seeks to have the charges that he aided in Floyd's death thrown out in court, per the Times. He is one of four officers who have been charged.
- The filings also include a 60-page transcript of an interview with Lane. He said he "felt maybe that something was going on" when asked if he believed that Floyd was having a medical emergency at the time.
What the transcripts say:
- Floyd told the officers he was claustrophobic as they tried to get him into the squad car.
- The transcripts also show Floyd saying, "Momma, I love you. Tell my kids I love them. I'm dead."
- Former officer Derek Chauvin, who had his knee on Floyd's neck for over eight minutes, told Floyd, "Then stop talking, stop yelling, it takes a heck of a lot of oxygen to talk."
Read the transcripts via DocumentCloud.