29 March 2021
Amazon has launched a sharp-elbowed PR offensive on social media in response to a sea of pressure from workers, politicians and regulators.
Why it matters: It's a risky move that could help fight short-term battles but also risks establishing a pattern of antagonism against people and groups that could be thorns in the company's side for years to come.
Driving the news: Amazon is nearing the finale of a union-organizing effort at an Alabama warehouse, with mail-in voting due to end Monday.
- The company has campaigned aggressively against the union, including a crescendo of text messages sent directly to workers, according to one pro-union site. It has also reportedly deleted hundreds of thousands of lower-level warehouse workers from a corporate directory.
- The company confirmed to Axios that it has hired local police to work off-hours as security for the Alabama warehouse, which Amazon said is to protect employees coming to and from work. The company declined to comment on the broader PR campaign.
What they're saying: Executives have replied to political attacks with pugnacious tweets, directly targeting Elizabeth Warren and Bernie Sanders in comments last week amid criticisms that the company doesn't pay enough taxes or adequately compensate employees.
- "I welcome @SenSanders to Birmingham and appreciate his push for a progressive workplace. I often say we are the Bernie Sanders of employers, but that’s not quite right because we actually deliver a progressive workplace," Amazon consumer boss Dave Clark tweeted on Wednesday.
- More broadly, Amazon has challenged the narrative that it is a harsh place to work. In a tweet to Rep. Mark Pocan (D-Wis.), the company denied allegations that tough schedules force workers to urinate in bottles rather than take bathroom breaks — prompting more reports that this is indeed taking place.
The big picture: Amazon is almost certain to be under a microscope in the coming years.
- From an antitrust perspective, Amazon already dominates online retail and is a major player in Web services and is a growing player in both online advertising and physical stores (Whole Foods, Amazon Books, Amazon Go).
- The company has long been criticized for the amount of taxes it pays. Still, it's hard to see what Amazon has to gain by baiting senators, and Amazon doubled down after Warren pushed back.
Between the lines: Some of Amazon's snappy retorts came from Clark's personal account, but most cane from the corporate Amazon News account, which has no name attached.
- And while some saw Clark as the voice behind the corporate push, Vox reported Sunday that the increased aggression came after founder Jeff Bezos urged executives to tackle critics head on.
Our thought bubble: Bezos may like the tough talk, and the company may hope it's standing up for itself and rallying public opinion. But it could easily backfire, antagonizing key constituencies and deepening Amazon's identification as an overbearing bully.
What's next: The results of the union vote will begin being counted on Tuesday, though the process, overseen by the National Labor Relations Board, could take a couple of days.
Transcripts show George Floyd told police "I can't breathe" over 20 times
Section2Newly released transcripts of bodycam footage from the Minneapolis Police Department show that George Floyd told officers he could not breathe more than 20 times in the moments leading up to his death.
Why it matters: Floyd's killing sparked a national wave of Black Lives Matter protests and an ongoing reckoning over systemic racism in the United States. The transcripts "offer one the most thorough and dramatic accounts" before Floyd's death, The New York Times writes.
The state of play: The transcripts were released as former officer Thomas Lane seeks to have the charges that he aided in Floyd's death thrown out in court, per the Times. He is one of four officers who have been charged.
- The filings also include a 60-page transcript of an interview with Lane. He said he "felt maybe that something was going on" when asked if he believed that Floyd was having a medical emergency at the time.
What the transcripts say:
- Floyd told the officers he was claustrophobic as they tried to get him into the squad car.
- The transcripts also show Floyd saying, "Momma, I love you. Tell my kids I love them. I'm dead."
- Former officer Derek Chauvin, who had his knee on Floyd's neck for over eight minutes, told Floyd, "Then stop talking, stop yelling, it takes a heck of a lot of oxygen to talk."
Read the transcripts via DocumentCloud.